Retention & Post-Purchase Specialist (PH - Full Time)

Moom 为现代亚洲女性精心打造专家级营养补充剂。我们的补充剂以科学为根基，精心调配，旨在提升您的日常作息，从内而外地呵护您的健康。每款产品均由亚洲女性精心配制，专为亚洲女性打造。在 Moom，每一粒胶囊都体现了我们致力于为当代亚洲女性打造尖端解决方案的承诺。

Position: Retention & Post-Purchase Specialist (PH - Full Time)

Key Responsibilities:

  • Build and run lifecycle email/SMS flows (post-purchase, replenishment, win-back, churn-save, cross-sell) in Klaviyo or equivalent
  • Support subscription retention: cancel-flow optimisation, save offers, pause/skip logic
  • Manage loyalty/rewards programs and post-purchase upsell/cross-sell offers
  • Pull and analyse cohort retention data to flag drop-off points
  • Run churn diagnosis (cancellation surveys, usage signals) and execute win-back campaigns
  • Help adapt proven flows from existing to newer markets
  • Track core KPIs and run tests on flows and offers

What we're looking for:

  • 1.5 to 3 years in retention, CRM, lifecycle marketing, or post-purchase growth at a D2C/e-commerce brand
  • Hands-on Shopify experience, plus familiarity with CRM tools
  • Comfortable working with cohort retention data and LTV metrics
  • Subscription business experience is a plus

Qualifications:

  • Diploma/Degree in Business, Marketing, E-Commerce, or related field
  • Experience in e-commerce businesses
  • Strong with spreadsheets and basic reporting
  • Proactive, curious, and eager to grow into more responsibility

Bonus if you have:

  • Passion for wellness, community-building, and modern Asian women’s health

Details:

  • Full-time role 
  • Location: Remote/Hybrid 
  • Competitive salary


To apply, email info@moom.health with " Retention & Post-Purchase Specialist (PH - Full Time)– [Your Name]" as the subject line.

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