Moom crafts expert-backed supplements for the modern Asian woman. Rooted in science and crafted with care, our supplements are designed to enhance your everyday ritual and support you from within. Inspired by traditional wisdom and supported by modern research, each product is formulated for Asian women, by Asian women. At Moom, every capsule is a testament to our commitment to creating cutting-edge solutions for Asia’s women of today.

Position: Retention & Post-Purchase Specialist (PH - Full Time)

Key Responsibilities:

• Build and run lifecycle email/SMS flows (post-purchase, replenishment, win-back, churn-save, cross-sell) in Klaviyo or equivalent
• Support subscription retention: cancel-flow optimisation, save offers, pause/skip logic
• Manage loyalty/rewards programs and post-purchase upsell/cross-sell offers
• Pull and analyse cohort retention data to flag drop-off points
• Run churn diagnosis (cancellation surveys, usage signals) and execute win-back campaigns
• Help adapt proven flows from existing to newer markets
• Track core KPIs and run tests on flows and offers

What we're looking for:

• 1.5 to 3 years in retention, CRM, lifecycle marketing, or post-purchase growth at a D2C/e-commerce brand
• Hands-on Shopify experience, plus familiarity with CRM tools
• Comfortable working with cohort retention data and LTV metrics
• Subscription business experience is a plus

Qualifications:

• Diploma/Degree in Business, Marketing, E-Commerce, or related field
• Experience in e-commerce businesses
• Strong with spreadsheets and basic reporting
• Proactive, curious, and eager to grow into more responsibility

Bonus if you have:

• Passion for wellness, community-building, and modern Asian women’s health
  

Details:

• Full-time role 
• Location: Remote/Hybrid 
• Competitive salary
  

To apply, email info@moom.health with " Retention & Post-Purchase Specialist (PH - Full Time)– [Your Name]" as the subject line.