Moom 为现代亚洲女性精心打造专家级营养补充剂。我们的补充剂以科学为根基，精心调配，旨在提升您的日常作息，从内而外地呵护您的健康。每款产品均由亚洲女性精心配制，专为亚洲女性打造。在 Moom，每一粒胶囊都体现了我们致力于为当代亚洲女性打造尖端解决方案的承诺。

Position: Customer Support Associate (Philippines)

Moom Health is building the next generation of women’s health in Asia.

We create expert-backed, thoughtfully formulated supplements designed for the modern Asian woman, combining traditional wisdom with modern science. But beyond products, Moom is about building a brand women feel seen by, supported by, and proud to be part of.

What You'll Do

• Effectively solve customer enquiries across email, WhatsApp, and marketplace channels (Shopee, TikTok Shop, Lazada).
• Respond to product, order, and general enquiries clearly, warmly, and within SLA
• Diagnose and resolve straightforward queries promptly; escalate more complex issues to the Customer Support Lead and/or other teams (Operations/Community/Marketing).
• Maintain accurate records of exchanges, refunds and return resolutions across support systems
• Follow internal SOPs and collaborate with the team to flag opportunities to improve processes as the team scales
• Multitask effectively across channels, especially during peak periods, without compromising response quality

What We're Looking For

• 1–3 years of experience in customer service or support, ideally across multiple channels or platforms
• Comfortable managing marketplace platforms (Shopee, TikTok Shop, Lazada) and messaging apps (WhatsApp) alongside email (Zendesk)
• Excellent written communication — friendly, clear, and informative in tone
• Ability to manage multiple conversations simultaneously without losing accuracy or warmth
• A customer-first proactive mindset, with genuine care for getting things right
• Interest in women's health and wellness is a plus!

Details:

• Full-time
• Location: Philippines
• Competitive salary

To apply, email info@moom.health with "Customer Support Associate (PH) – [Your Name]" as the subject line.