FAQ

Questions, comments, or concerns?

Reach out at [email protected]

** For questions and more details regarding orders, shipping, and returns, please go to Orders & Shipping for more information!

101

1. What is Moom?

We are a women’s health platform, built by women for women! Each month you will receive a personalised set of vitamins, herbs, and minerals, right to your door. Your 30 day supply will come in our signature box of daily vitamin packs, created for you, based on your needs and goals. Take our survey now to get started on your new daily ritual!

2. How do I start?

It’s simple! 

  1. Take our expert-backed questionnaire and discover how to support your body. 
  2. Get your personalised recommendations packed into daily sachets and delivered monthly. 
  3. Tune in, keep growing, and let your wellness regime do the same. We make sure that as you evolve, your Moom does, too.
3. How many packs do I receive?

Each vitamin box comes with 30 daily packs, filled with your dose of vitamins, minerals, and herbs. Once you are near the end of a month of vitamins, we’ll be preparing a new box to arrive before your month ends. We want to make sure to support a consistent ritual!

4. How does pricing work?
We believe our customers have a right to access the best without breaking the bank, and work to provide that, minus the traditional retail markup.

On average, your daily dose will range from $35-$55 SGD per month! The price when you check out, both reflect your daily and monthly price for all your suggested herbs, minerals, and vitamins. The product pages under ‘SHOP’ show you the prices for monthly doses of individual vitamins, herbs, and minerals.

Your Ritual

1. How does my subscription work?
It’s super easy! We send your box of personalised, monthly vitamins, herbs, and minerals every thirty days. You can edit your subscriptions or future packs any time, by simply emailing us and you can check on the status of your subscription directly on your account! Since it is a subscription, it auto-renews, so there is nothing you need to do to receive your monthly Moom!
2. Can I amend my suggested ritual?
Of course! We want you to feel in control of your daily ritual and we know that things change! From the get go, if you don’t want all of the vitamins suggested to you, you can simply delete the one you don’t want included. Additionally, if after a month or two you realise you want to add something or take something out, just shoot us an email at [email protected] and we will reflect the change in your next month’s order!
3. When will I receive my box each month?
Renewals are set to be delivered on a monthly basis starting from when your box is marked delivered. As soon as your order renews and payment has gone through, we pack, process and ship out your ritual. We are a small team and try our best to make sure that you get your next box in time for the new month and appreciate your patience if it’s a day or two late!
4. Can I place an order for one month only?
As promised, we give it to you straight, and the truth is that 1 month is simply not enough time to see or achieve results- like anything great, it takes time! We recommend giving Moom a shot for at least 3 months (and continue on from there). That being said, we also believe all of your wellness decisions should be in your hands and you can pause or cancel your subscription at any time by simply emailing us at [email protected] You can also resume your subscription whenever you are ready (again just email us)!
5. Can I pause my subscription?
Yes of course! Email us at [email protected] to let us know and we would be happy to help you out (same goes for resuming your Moom). We always got your back!

Our Products

1. When should I take my daily dose?
All of our products are created with optimal absorption in mind. We generally recommend that you take your daily dose with a meal and enough water! You don’t need to take it with the same meal everyday, but your stomach should be lined to ensure no unwanted tummy aches and optimal absorption!
2. When do my products expire?

We pack and ship our products right to you because we want you to get the absolute best! Our supplements are safe for up to a year after the manufacturing date (noted by MFG on the bottom of your pack), after which we recommend disposing of them responsibly!

3. How will I know what each of the pills are in my pack?
Your order will always include a set of cards highlighting the vitamins, minerals, and herbs in your box- there are images and nutrition facts to help you out, too! You can also login to your account and find out what’s in your pack by clicking My Account > Orders.
4. What are the ‘supers’?

A ‘super’ is a patented product that we have sourced and formulated just for you. Our ‘supers’ undergo extensive and rigorous clinical trials and evaluation processes. Our ‘supers’ are considered to be some of the best extracts in the world and have been formulated with their most bioactive counterparts to ensure optimal absorption in your body!

5. What is Ayurveda?

Ayurveda is an alternative medicine system with historical roots across the Indian subcontinent, and is the oldest form of holistic healing. The term Ayurveda is derived from the Sanskrit words ayur, which means life, and veda, which means science or knowledge. The core tenets of Ayurveda believe that health and wellness depend on a delicate balance between the mind, body, and spirit.

6. Are your products vegetarian friendly?

Yes! All our products, both the raw ingredients and capsules, are vegetarian friendly! For any other dietary restrictions, please refer to the nutritional facts of each product.

7. Are your products organic?

We source organic ingredients whenever possible. In short, we are always simply looking for the best, most bio-available products for you!  However, our full product is not certified organic for a couple of reasons, the main one being that certain herbs or herb forms are not available in an organic form, and therefore we would not be able to offer them in our product library. Additionally, while each product may not be organic, we do make sure that all our products are synthetic filler free, preservative free, GMO free, stearate free, gluten free, soy free, and colorant free!

8. Are your products clinically tested?

A selection of Moom’s ingredients have been tested in randomized double-blind, placebo-controlled human clinical trials- specifically our ‘super’ range. Traditionally, there have not been many clinical studies completed on herbs, but the benefits of adaptogens have been illustrated for thousands of years in Ayurveda, and even Traditional Chinese Medicine. We are always looking for avenues to increase our clinical testing and are constantly seeking ways to further improve our offering- ensuring that you are getting the best!

9. Is your packaging environmentally friendly?

Yes! Our vitamin packs are made from biodegradable plastic, specifically by the Reverte® additive that degrades the polymer chain, making it available for biodegradability when the item has finished its life. Our biodegradable packs comply with FDA, EU and CFIA regulations and ensure that your vitamins are protected and stay fresh for you!

Our vitamin dispensers and informational cards are made from and printed on sugar cane pulp! Additionally, our mailer boxes are 100% recyclable- so please recycle (or upcycle) it! Both our dispensers and cards are certified home and industrially compostable, leaving behind no toxic residue and creating nutrient-rich compost.

10. Are your products pregnancy friendly?

While there are no ingredients that are directly contraindicated during pregnancy, we definitely recommend consulting your doctor before taking and introducing any new products during this time- Moom or otherwise!

11. Can I take Moom while breastfeeding?

There may be few ingredients in our products that are cautioned during breastfeeding because they could decrease milk production. To be safe, always speak to your doctor before taking any natural health products, including the products by Moom.

12. How long will it take to see results?

Consistency is key and a daily dose of minerals, vitamins, and herbs that your body needs is, unfortunately, not an overnight fix!  We would love to say that you will begin to see changes within a week or two, but real change will truly only begin after 3-4 months of a daily ritual!

13. Do I need to store my Moom in a particular way?

All our formulas are room temperature stable! That being said, given the humidity and heat in Singapore, we’d recommend storing them out of direct sunlight, in a cool, dark place.

14. Is Moom HSA approved?

Did you know that supplements aren’t regulated by the HSA? There are, however, certain guidelines suggested by MOH and HSA, and at Moom, our quality, sourcing, packaging, and health and safety standards go way beyond government controls- and will continue to do so as we continue to develop and grow!

15. Why is my pee 'extra' yellow?

If you have a B-complex in your daily pack, and you have noticed that your pee is ‘extra’ yellow – don’t be alarmed! This is totally normal. B-vitamins are water-soluble (meaning they dissolve in water and aren’t stored in your body). Therefore, your body will use what it needs and the rest comes out when you pee! It doesn’t mean that your body isn’t absorbing them, it’s just getting rid of excess. So, it’s important to take your B-complex everyday to replenish your body.

Everything Else?

1. Can I send someone Moom as a gift?

Yes of course- we love a creative, personalised gift! Email us at [email protected] and we can get started on your best gifting options (we can even include some favourites from other amazing local brands)!

2. Can my male partner, best friend, boyfriend, husband, brother, etc… take Moom?

While our quiz and product library has been created with women in mind, when addressing general health issues (skin, hair, immunity, etc….) we don’t discriminate! We are more than happy to have our male counterparts be part of Moom and are delighted to answer specific questions on how they can get started. Email us at [email protected] for more information!

3. Press Inquiries?

We’d love to chat! Email us at [email protected] and we’ll get in touch ASAP!

4. Want to collaborate with us?

Fabulous! We love connecting with our community and meeting new people! Email us at [email protected] and let’s get the conversation started!

Orders and Shipping

We currently offer free shipping above $30 across Singapore. 

Once your order ships, you will receive a shipping confirmation text message with tracking and delivery information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

For questions about your package, email us at [email protected] your inquiry and we will respond to you as soon as we can!

How long does it take for my order to arrive?

First-time orders: These orders usually ship within 2-3 days of being placed, due to the personalisation of the product. Transit takes 1-2 business days across the island! 

Renewal orders (subscribers): Renewal orders or your next month usually ship 5-7 days before the end of your cycle to ensure that they arrive in time (so that you never miss a day)

Do you ship outside of Singapore?

We currently only ship within Singapore, but we hope to open up deliveries to more locations across the region in the near future. Make sure to follow @moomhealth on Instagram to learn when we start shipping to your corner of the world!

Can I return my order?

Since each order is personalised to you and your goals, we don’t accept returns at this time. However, if you feel there is an issue with your product in any way, please contact us at [email protected] and we will try our best to immediately address it!